Daily call limits and spending allowances

A daily call limit caps how many calls a buyer will take on a given campaign within a day. A per-member daily spending allowance is a separate control on agency accounts that caps how much any one teammate can spend from the shared wallet in that same period. They solve related but distinct problems.

Why a daily call limit exists

Without a limit, a campaign could keep delivering calls well past the point a team can realistically handle them, especially if volume spikes for reasons outside the buyer's control. A daily call limit sets a hard ceiling: once reached, no further calls on that campaign are delivered until the limit resets.

Why per-member spending allowances exist separately

On an agency account, the wallet is shared: one agency-funded wallet supports every teammate buying calls. A daily call limit controls volume at the campaign level, but it does not by itself stop one teammate from spending disproportionately from the shared balance on a busy day. A per-member daily spending allowance solves that by capping how much each individual can draw from the shared wallet, regardless of how the overall campaign limit is set.

Who sets these controls

On an agency account, the owner invites teammates by email, assigns a role, and can set a per-member daily spending allowance. Roles on Callmart are owner, manager, agent, finance, and reporting, and members can be deactivated when they leave the team. Solo buyers manage their own limits directly since there is no shared wallet to allocate.

Using both controls together

• Set the daily call limit based on how many calls your staffed agents can realistically handle on a campaign.
• Set each teammate's spending allowance based on their role and how much autonomy they should have with the shared wallet.
• Review both regularly as your team or staffing changes, rather than setting them once and forgetting them.

What happens once a limit is reached

Once a daily call limit is reached, no further calls on that campaign are routed to the buyer until it resets. Once a teammate's spending allowance is used up, that individual cannot generate further charges against the shared wallet until it resets, even if the overall campaign limit has room left.

Setting a daily call limit that actually matches staffing

A daily call limit works best when it is based on a real estimate of how many calls your available agents can handle in a day, not a round number picked without that math. A team of a few agents each comfortably handling a reasonable number of calls in a working day has a rough sense of where a sensible daily limit sits, even before factoring in buffer tiers or how long each call runs.

Spending allowances as a delegation tool, not just a limit

A per-member spending allowance is also a way an owner delegates buying authority without giving up control of the shared wallet. A manager or agent with an allowance can buy calls independently up to that ceiling, without needing the owner to approve every purchase, while the owner still controls the ceiling itself and can adjust it as trust and performance develop. Both controls can be adjusted at any time as a team's staffing, performance, or campaign mix changes; neither is a one-time setup step.

• Their role, since owner, manager, agent, finance, and reporting roles carry different responsibilities.
• How much buying experience they already have on the platform.
• How the team's overall daily limit and wallet balance are already being used.

Common questions