We’re here
to help.
Reach the Callmart team, manage your account, or find a quick answer below.
Contact support
Email us at support@callmart.io and we will get back to you. To help us resolve your request on the first reply, include:
- The email address on your Callmart account.
- Your organization name.
- For a billing or call question, the date, time, and destination number of the call in question.
- For a publisher integration question, your publisher ID and offer ID.
Your account and the app
Manage your login, two-factor authentication, and account deletion at app.callmart.io/security. Sign in to the full platform at app.callmart.io. Buyers can create an account; publishers can apply as a publisher.
Frequently asked questions
01How do I fund my wallet?
From the Callmart platform, go to Wallet and choose Add funds. Payments are processed securely by Stripe; Callmart does not see or store your full card number. Funds added to your wallet are prepayments for call delivery and are non-transferable between organizations.
02How do I start receiving calls?
Set your destination phone number or SIP address under Destinations, choose the campaigns you want to buy from, and switch your availability on. Calls are delivered to your destination once your wallet has sufficient balance and your campaigns are active.
03What do I do if I was charged for a call I don’t think I should have been?
Open the call in your call log and choose Dispute, or email support@callmart.io with the call’s date, time, and destination number. We review the call detail record and, where available, the recording, and correct your ledger with a compensating entry if the dispute is valid.
04How do I delete my account?
In the Callmart iOS app, open More, then Account, then Delete account. On the web, go to app.callmart.io/security and choose Delete account. Any remaining refundable wallet balance is settled first; some financial and call records may be retained afterward with personal identifiers removed, as described in our Privacy Policy.
05How does two-factor authentication work?
You can enable two-factor authentication under Security at app.callmart.io/security. Once enabled, sign-in requires a code from your authenticator app in addition to your password. We recommend enabling it for any account with billing or administrator access.
06I’m a publisher. Who do I contact about integration issues?
Email support@callmart.io with your organization name and a description of the issue. For SIP or API integration questions, include the publisher ID and offer ID shown on your integration sheet so we can look up your configuration quickly.